AI Usage Policy

AI Usage Policy

Effective Date: August 3, 2026

Purpose

The NC Digital AI Business Assistant is designed to improve customer engagement by providing automated responses, answering frequently asked questions, capturing leads, assisting with appointment requests, and helping website visitors find information quickly.

Our AI is intended to enhance customer service—not replace professional advice or human judgment.

Intended Use

Our AI Business Assistant may be used to:

• Answer general business questions.
• Provide information about products and services.
• Capture customer inquiries.
• Recommend services or products.
• Assist with appointment requests.
• Direct visitors to relevant website pages.
• Improve customer engagement.

Limitations

While we strive to provide accurate information, AI-generated responses may occasionally contain inaccuracies or outdated information.

Users should not rely solely on AI responses for:

• Legal advice
• Medical advice
• Financial advice
• Tax advice
• Emergency situations
• Government or regulatory compliance
• Any decision requiring licensed professional guidance

Always consult a qualified professional when appropriate.

Human Oversight

The AI Business Assistant operates using artificial intelligence and automated processes.

Certain inquiries may require human review or follow-up.

NC Digital and its clients reserve the right to review conversations for quality assurance, training, security, and customer support purposes.

No Guarantee of Accuracy

Although we continually improve our AI systems, we do not guarantee that every response will be complete, accurate, current, or suitable for every situation.

Information provided by the AI should be considered informational only.

User Responsibilities

By using our AI Business Assistant, you agree to:

• Provide truthful information.
• Use the AI lawfully.
• Not attempt to manipulate or abuse the AI.
• Not upload malicious content.
• Not use the AI for unlawful activities.
• Respect applicable laws and regulations.

Prohibited Uses

Users may not use the AI to:

• Violate any laws.
• Harass others.
• Spread misinformation.
• Submit malicious software.
• Attempt unauthorized system access.
• Generate fraudulent content.
• Infringe on intellectual property rights.

NC Digital reserves the right to suspend or block access when misuse is detected.

Privacy

Conversations with the AI may be stored for:

• Service improvements
• Quality assurance
• Security monitoring
• Customer support
• Performance optimization

Please do not submit confidential, financial, medical, or highly sensitive personal information through the AI unless specifically requested through a secure process.

Our handling of personal information is governed by our Privacy Policy.

Third-Party Services

The AI Business Assistant may utilize trusted third-party artificial intelligence technologies to generate responses.

These providers may process limited information solely for the purpose of delivering AI functionality.

Availability

Although we strive for uninterrupted service, we do not guarantee continuous availability of the AI Business Assistant.

Maintenance, updates, technical issues, or third-party service interruptions may temporarily affect availability.

Limitation of Liability

NC Digital shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from:

• AI-generated responses
• Reliance on AI information
• Service interruptions
• Technical failures
• User misuse
• Third-party integrations

Users assume responsibility for decisions made based on AI-generated content.

Changes to This Policy

NC Digital may update this AI Usage Policy at any time.

Changes become effective immediately upon publication on this website.

Continued use of the AI Business Assistant constitutes acceptance of any revised policy.

Contact Us

If you have questions regarding this AI Usage Policy, please contact:

NC Digital Web Design

📧 info@ncdigitalwebdesign.com

📞 984-206-6071

🌐 https://ncdigitalwebdesign.com